Frequently asked questions
FAQs
1. Where are you located?
38A Trafalgar Road, Pulse Complex Unit 12.
Islandwide deliveries are offered through various options.
2. How do I pay?
• Cash on delivery
o This applies to face-to-face deliveries only
• Debit/Credit cards (All major credit and debit cards accepted)
o This applies to in-store purchases OR
o A link may be sent to you through whatsapp or instagram DM that will allow you to safely pay online…hassle free and secure
• PayPal
o Link can be requested, paypal fee is added to your total
• Pay through bank transfer/deposit (NCB, Scotia or Sagicor)
▪ When you select the bank transfer option on our website, all banking information will be shown. A screenshot showing proof of payment and reference number should be sent within an hour of checkout to prevent automatic cancellation of your order.
▪ Order is confirmed once payment is reflected and delivery of your order will be actioned.
▪ Cross bank transfers may take longer to reflect.
3. What are your delivery options?
o Kingston and St. Andrew $600
o St. Catherine- $800
o Knutsford Express $850 on Mondays, Wednesdays and Fridays to collect same to next day delivery
Knutsford Tuesdays, Thursdays and Saturdays $1300
o Zipmail $500 next businesss day delivery
4. What material are the jewelry sold by us made from?
o Della Dea provides you with only Premium .925 Sterling silver jewelry, also 14k and 18k gold vermeil (Sterling silver jewelry plated with real gold) and the highest quality 316L Stainless steel jewelry.
o Real silver cannot change colour, if lustre is lost, a polish cloth like the one provided with your necklace purchases can be easily used to shine your jewelry back to its original lustre.